Shipping information

We endeavour to dispatch all items ordered before 2:00pm the same working day (Monday - Friday). Items ordered after 2:00pm or over a weekend will be dispatched the next working day.

FREE UK DELIVERY ON ORDERS OVER £59.99

UK ORDERS BELOW £60.00 UNDER 0-2KG - £4.99 ROYAL MAIL TRACKED 24* SERVICE

UK ORDERS BELOW £60.00 OVER 2KG - £6.95 PARCELFORCE NEXT DAY COURIER SERVICE (Monday - Friday)

UK ORDERS OVER £60.00 - FREE ROYAL MAIL TRACKED 24* or PARCELFORCE 

ORDERS WITHIN EUROPE - £9.81 EVRI INTERNATIONAL STANDARD SERVICE**

*Important note - Royal Mail Tracked 24* does not guarantee next day delivery - this is the name of the service.

**For international parcels over 2kg, please contact our customer service before you place an order

Items for UK delivery are dispatched by Royal Mail Tracked 24 service or Parcelforce courier  - over 90% delivered next day .

International orders are dispatched by Air Mail or Evri. Royal Mail aim to deliver to Euopean destinations within three to five working days, major cities worldwide within five days and other destinations within seven.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to International destinations. The customer agrees that it is their own responsibility to check with the relevant authorities within their country/territory prior to purchasing. The customer agrees that importing goods into their country/territory is at their own risk. PerfectBodyShape.co.uk will not be held responsible for goods being withheld by a legal authority upon importation.

For further information, please send email cs@perfectbodyshape.co.uk

 

RETURNS POLICY AT PerfectBodyShape.co.uk

Full return policy: https://www.perfectbodyshape.co.uk/en/return-policy

PerfectBodyShape.co.uk operates in accordance with the Consumer Protection (Distance Selling) Regulations 2000. 

PerfectBodyShape.co.uk  is aware that on occasion product issues can occur. In order to ensure we provide the best possible customer service when something does go wrong, please follow the guidelines set out below.

THE BUYER'S CONTRACT

You may cancel your contract with PerfectBodyShape.co.uk for any products you have ordered at any time up to the end of the 30th day from the date you received the ordered products. To cancel your contract, you must notify our Customer Services team in writing.
You do not need to provide PerfectBodyShape.co.uk  a reason for cancelling your contract, nor will you incur any penalty as a result.

If you cancel your contract, but we have already processed the products for delivery, you must not open the products when you receive them and you must send all of the goods back to us.
If you have received your products before you cancelled your contract, you must send the goods back to our return address.

DAMAGED ITEMS

Any damage to items within your order must be reported in writing to our Customer Services team within 48 hours of when you received the ordered products.  We may ask you to return the items for which we will refund the postal charges.

PerfectBodyShape.co.uk  may request photographic evidence of any damaged goods in respect of your claim. Authorisation must then be given by us to return the damaged goods before we can release any refund or arrange any product(s) reshipments.

RETURNING PRODUCTS

Any issues with your order, with the exception of damage, must be reported to our Customer Services team within 7 days for both UK orders and International orders from the date of receipt of the products.

You will be responsible for the cost of returning all unwanted (non faulty) items back to us. We recommend using a courier or Royal Mail's recorded delivery service for insurance purposes.
All returns must first be authorised by a member of our Customer Services Team, at which time you will be supplied with all the relevant information regarding how to return your item to us. To do so please contact the Customer Service team via email or telephone.

All returns must be returned with the invoice you received with your goods and the fully completed PerfectBodyShape.co.uk . Any incomplete forms will impact the time it takes to process your refund or exchange. PerfectBodyShape.co.uk Returns forms can be  founded at the bottom of home page.
Any specialist instructions given to you by the Customer Services team regarding the return of goods must be adhered to at all times.

Unfortunately, we are unable to offer a refund/exchange/credit for any opened products.
Refunds will be issued for the cost of the item only; initial postage costs will not be refunded. Please allow up to a maximum of 14 days for the adjustment to be visible on your account.

RETURN TIMEFRAME

We must receive the item(s) back within 30 days of receipt in an unopened and re-saleable condition for UK orders and 14 days of receipt for international orders.
Any orders returned to us because we were supplied insufficient or incorrect address details are subject to a re-delivery charge.
None of the above affects your statutory rights.